p99o Privacy Policy — Your Data, Your Rights

p99o ("we", "us", "our", "the Company") is committed to protecting and respecting the privacy of every individual who interacts with our online gaming platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

This policy has been drafted in plain English to ensure transparency and clarity for our players based in Pakistan. Where specific references are made to Pakistani payment methods — including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — these reflect our operational practices for the PKR-denominated transactions conducted on the p99o platform.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which are available on this website. Together, these documents form the complete regulatory framework governing your relationship with p99o.

For the purposes of applicable data protection legislation, p99o acts as the data controller in respect of all personal data collected from players on the platform. As data controller, p99o determines the purposes for which and the means by which your personal data is processed.

All data protection enquiries, subject access requests, and complaints regarding our handling of your personal data should be directed to our support team using the contact details provided in Section 9 of this policy. Our support team operates 24 hours a day, 7 days a week, on Pakistan Standard Time (PKT).

p99o collects personal data through several channels: directly from you when you register an account, make a deposit, contact our support team, or participate in a promotion; automatically when you browse and interact with our platform; and from third-party identity verification and payment processing providers.

The categories of personal data we collect include:

• Identity and verification data: Your full legal name, date of birth, CNIC number, and copies of government-issued identity documents submitted during the KYC process. This data is required to confirm your age (21+) and identity in accordance with our anti-money laundering obligations.
• Contact information: Your registered email address, Pakistani mobile number, and city of residence. These are used for account communications, transaction alerts, and support interactions.
• Financial information: References to the JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank accounts linked to your p99o wallet for deposit and withdrawal processing. Full account numbers are tokenised and never stored in plain text.
• Device and technical data: IP address, browser type, operating system, device identifiers, and session logs collected automatically when you access the platform. This data is used for fraud prevention, security monitoring, and platform optimisation.
• Behavioural and gaming data: Records of your betting activity, games played, wagering history, session duration, and responsible gaming tool usage. This data supports our regulatory obligations and responsible gaming monitoring programme.
• Communication data: Records of live chat conversations, email correspondence, and any documentation submitted as part of a complaint or dispute resolution process.

p99o uses the personal data we collect for the following specific purposes:

• To create and manage your p99o account, including verifying your identity and eligibility to use the platform.
• To process PKR deposits and withdrawals via your chosen payment method (JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank) and maintain an accurate transaction record.
• To comply with our anti-money laundering (AML) and Know Your Customer (KYC) obligations, which include age verification (21+) and ongoing transaction monitoring.
• To monitor your gaming activity for the purpose of responsible gaming intervention — including the application of deposit limits, loss limits, and self-exclusion tools where necessary.
• To detect, investigate, and prevent fraudulent activity, collusion, multi-accounting, and other prohibited conduct on the platform.
• To communicate with you regarding your account, including security alerts, transaction confirmations, promotional offers (where consent has been given), and service updates.
• To improve the performance, functionality, and content of the p99o platform based on aggregated usage analytics.
• To resolve disputes, respond to complaints, and maintain records required for regulatory audit purposes.

p99o processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to create and maintain your account, process transactions, and deliver the gaming services you have requested. Without this processing, we cannot provide the p99o service to you.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering requirements, KYC verification, and regulatory reporting obligations. This processing cannot be refused or restricted.
• Legitimate interests: Processing undertaken to protect the security and integrity of the platform, prevent fraud and abuse, improve our services, and maintain accurate business records. We have assessed these legitimate interests against your privacy rights and concluded that they do not override your fundamental right to privacy.
• Consent: Processing for marketing and promotional communications, and the use of non-essential cookies. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

p99o does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, for the purpose of processing your PKR deposits and withdrawal requests. These providers act as independent data controllers in respect of their own processing activities.
• Identity verification providers: Third-party KYC service providers who assist in verifying your CNIC and confirming your eligibility to use the platform. These providers process your data only on our documented instructions.
• Game software providers: Licensed casino and sports betting software providers (such as Evolution Gaming, Pragmatic Play, and others) whose platforms are integrated into p99o. Game providers may receive your player ID and session data for the purpose of game delivery and fairness auditing.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory directive, p99o may be obliged to disclose your personal data to relevant authorities. We will notify you of such disclosures where legally permitted to do so.
• Fraud prevention agencies: Where suspicious activity is detected on your account, relevant data may be shared with industry fraud prevention databases to protect all players on the platform.

p99o retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or operational obligations. The following retention periods apply:

• Active account data: Retained for the full duration of your account's active status on the platform.
• KYC and identity documents: Retained for a minimum of 5 years following account closure, in accordance with anti-money laundering regulatory requirements.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, for audit and regulatory compliance purposes.
• Support and communication records: Retained for 3 years following the resolution of the relevant interaction, for quality assurance and dispute resolution purposes.
• Marketing consent records: Retained for the duration of your account plus 1 year following account closure, to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with p99o's data deletion procedures. You may request early deletion of certain categories of data by contacting our support team, subject to our overriding legal retention obligations.

p99o uses cookies and similar tracking technologies on its platform to ensure core functionality, improve user experience, and collect aggregated analytics data. The following categories of cookies are used:

• Strictly necessary cookies: Required for the platform to function correctly. These include session authentication cookies, security tokens, and preference storage. These cookies cannot be disabled without impairing your ability to use the platform.
• Performance and analytics cookies: Used to collect anonymised data about how players navigate and use the platform, enabling us to identify areas for improvement. These cookies do not identify you personally.
• Functionality cookies: Used to remember your preferences such as language settings, preferred lobby view, and responsible gaming tool configurations.
• Marketing cookies: Used to track your interaction with promotional content on the p99o platform. These cookies are only placed with your explicit consent and can be managed through your browser settings.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of parts of the p99o platform. For detailed guidance on managing cookies in your specific browser, please refer to your browser provider's help documentation.

As a player on the p99o platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team via live chat or by emailing [email protected] with the subject line "Data Rights Request".

• Right of access: You have the right to request a copy of all personal data p99o holds about you. We will provide this within 30 days of receiving your verified request.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held on your account. Minor corrections (such as address updates) can be made directly through your account settings.
• Right to erasure: You have the right to request deletion of your personal data where we no longer have a legitimate basis for holding it. Please note that this right is subject to our legal retention obligations — KYC documents and financial records cannot be deleted early.
• Right to restrict processing: You have the right to request that we limit the processing of your data in certain circumstances, for example where you contest the accuracy of data held.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to us in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (marketing communications, non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You have the right to object to processing based on legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

p99o implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes:

• AES-256 encryption for all personal data stored on p99o servers.
• TLS 1.3 encryption for all data transmitted between your device and the p99o platform.
• Tokenisation of all financial data, including JazzCash, EasyPaisa, and bank account references.
• Multi-factor authentication (MFA) for all internal staff systems with access to personal data.
• Regular independent penetration testing and security audits of the platform infrastructure.
• Role-based access control limiting employee access to personal data on a strict need-to-know basis.
• Continuous automated monitoring of platform infrastructure for anomalous access patterns and potential intrusions.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a security breach affecting your personal data, p99o will notify you and relevant authorities in accordance with our incident response procedures and applicable legal obligations.

The p99o platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, store, or process personal data belonging to any person under the age of 21. Our KYC verification process — which requires submission of a valid Pakistani CNIC — is specifically designed to prevent underage access to the platform.

If p99o becomes aware that personal data has been collected from an individual under the age of 21, we will immediately close the associated account, void any transactions conducted, and securely delete all related personal data from our systems.

p99o reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or operational requirements. Material changes to this policy will be communicated to registered players via the email address on file, or through a prominent notification displayed upon your next login to the platform.

The effective date of the current version of this Privacy Policy is stated at the top of this document. We encourage you to review this policy periodically to remain informed about how we are protecting your personal data. Your continued use of the p99o platform following notification of any change constitutes your acknowledgement of the updated policy.

If you have any questions or concerns about this Privacy Policy or our data handling practices, please do not hesitate to contact our support team via live chat or at [email protected]. We are always happy to address your concerns and ensure your privacy is protected while you enjoy the p99o platform.